Terms of Service

Favilla analyzes publicly available content and metadata from third-party platforms (such as YouTube, Instagram, TikTok and X) and produces statistical and AI-assisted analyses: growth reports, audience summaries, content insights, monitoring alerts, comparative reports and brand-safety scans. Analyses are original works of commentary and research produced at your request.

The Service provides informational analysis only. It is not professional, legal, financial, investment or human-resources advice; it does not guarantee any growth, revenue or business outcome; and it is not a substitute for your own judgment. You are solely responsible for any decision you make based on the Service.

Favilla is not affiliated with, endorsed by or sponsored by YouTube, Google, Instagram, Meta, TikTok, X Corp. or any other platform. All trademarks belong to their respective owners.

You must be at least 18 years old and use the Service for lawful business or professional purposes. You are responsible for the confidentiality of your credentials and API tokens and for all activity under your account, including activity by automated agents you connect through our API or MCP endpoints. Notify us immediately at info@favilla.ai of any unauthorized use.

Paid features are consumed through credits (20 credits = 1 USD). Each analysis displays a binding quote before it starts. Credits are a prepaid means of using the Service: they are not money, non-transferable and non-redeemable for cash. Unused credits roll over between cycles up to three times the monthly allowance of your plan; any excess expires at the next monthly grant.

Subscriptions renew automatically at the end of each billing cycle (monthly, quarterly or annual) until cancelled. You can cancel at any time from your account page; cancellation stops future renewals, your plan and credits remain usable until the end of the period already paid for, and any remaining credits expire at the end of that period. Payments are processed by Stripe; we do not store card numbers.

Refunds. If an analysis fails for a technical reason attributable to us, the credits charged are refunded to your balance automatically. Except where mandatory law provides otherwise, purchases of credits, subscriptions and pay-per-report products are non-refundable.

EU/EEA consumers — right of withdrawal. If you purchase as a consumer in the EU/EEA you normally have a 14-day withdrawal right. By starting an analysis or report before the end of that period you expressly request immediate performance and acknowledge that you lose the right of withdrawal once the service has been fully performed (Art. 59(1)(a)/(o) Italian Consumer Code; Directive 2011/83/EU). Nothing in these Terms limits rights granted to you by mandatory consumer law.

Initiating a chargeback for charges you authorized, without contacting us first, is a material breach and may result in suspension of your account.

Reports are generated with the assistance of artificial-intelligence models applied to public data. We apply engineering safeguards — including an automated verification pass that checks figures cited in reports against the underlying computed data — but AI systems can make mistakes: outputs may contain inaccuracies, omissions or debatable interpretations, and coverage of a channel may be partial (the coverage actually analyzed is declared in each report). You must independently verify outputs before relying on them for significant decisions.

Some features (creator vetting, brand-fit scoring, audience-authenticity signals, monitoring diagnoses) produce assessments that relate to identifiable people, generated from their own public content and quoted verbatim wherever a claim is made. These features are provided for marketing due-diligence and research purposes only.

Favilla is not a consumer reporting agency and the Service does not provide "consumer reports" under the U.S. Fair Credit Reporting Act (FCRA) or equivalent laws anywhere. You must not use the Service, in whole or in part, to determine a person's eligibility for employment, credit, insurance, housing, government benefits or any other purpose regulated by the FCRA or similar legislation. You must apply human review before any decision that significantly affects a person, and you are solely responsible for how you use and communicate the results.

You agree not to use the Service to:

• harass, stalk, dox, defame or intimidate any person, or monitor individuals for purposes unrelated to legitimate market and content research;
• make unlawful, discriminatory or FCRA-regulated decisions about people (see Section 5);
• violate applicable law, third-party rights or these Terms;
• resell, publish or redistribute raw data extracted by the Service (databases of comments, transcripts or metadata) as such — reports and insights may be used and, where your plan allows, white-labeled;
• probe, overload, reverse-engineer or circumvent the Service, its rate limits or its access controls, or use another user's tokens;
• present AI-generated analyses to third parties as human-certified facts.

We may suspend or terminate accounts that breach this section; credits may be forfeited in cases of serious abuse.

The Service obtains data from public pages and from official or commercial APIs of third-party platforms. Platforms may change, rate-limit or remove access at any time; consequently availability, depth and freshness of analyses may vary and are not guaranteed. Where a platform removes content, later analyses reflect what is publicly available at that time.

The Service uses YouTube API Services. By using features that rely on YouTube data you also agree to the YouTube Terms of Service and acknowledge the Google Privacy Policy.

Your use of any insight remains subject to the terms of the platform on which you act. We are not responsible for actions platforms take on your accounts.

The Service, its software, models, prompts, design and documentation are and remain our property or that of our licensors. Subject to payment, we grant you a non-exclusive, non-transferable licence to use the reports and insights generated for your account for your internal business purposes and, where your plan includes white-label export, to deliver rebranded reports to your own clients. You are responsible for the claims you or your rebranded materials make to your clients. Public content analyzed (titles, quotes, thumbnails) remains the property of its respective owners and is reproduced in reports as short excerpts for analysis, commentary and research.

If you send us feedback, you grant us a perpetual, royalty-free licence to use it without restriction.

You may optionally publish a public teaser page of a report. You control activation and deactivation, and you are responsible for where you share the link. Do not publish teardowns to harass or disparage the analyzed creator.

Personal API tokens grant your automations the same rights and the same credit consumption as your account. You are responsible for storing tokens securely, for the behaviour of any agent using them and for revoking compromised tokens. We may throttle abusive automated traffic.

We respect intellectual-property rights. If you believe content reproduced in the Service infringes your copyright, send a notice to info@favilla.ai including: your contact details, identification of the work, the location of the allegedly infringing material, a good-faith statement, a statement of accuracy made under penalty of perjury, and your signature. We will review and, where appropriate, remove or disable access to the material, and may terminate repeat infringers.

You may stop using the Service and cancel your plan at any time. We may suspend or terminate the Service or your account for material breach of these Terms, for legal compliance, or if we discontinue the Service (in which case we will give reasonable notice and refund the unused portion of prepaid amounts where required by law).

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY AND UNINTERRUPTED AVAILABILITY. Some jurisdictions do not allow certain disclaimers; where that is the case, they apply to the maximum extent permitted.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE. OUR AGGREGATE LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THAT PERIOD AND (B) USD 100.

Nothing in these Terms excludes or limits liability for wilful misconduct or gross negligence (Art. 1229 Italian Civil Code), for death or personal injury caused by negligence, or any liability that cannot be excluded under applicable law, including mandatory consumer protections.

You will defend and indemnify Bouncyloop Technologies S.r.l., its directors and staff against claims, damages and reasonable costs arising from (a) your breach of these Terms, (b) your use of analyses, vetting results or teardowns in violation of law or of Sections 5–6, or (c) materials you rebrand and deliver to your own clients.

These Terms are governed by Italian law, excluding its conflict-of-law rules and the CISG. For business customers, the courts of Milan, Italy have exclusive jurisdiction. If you are a consumer, you retain the protections and jurisdiction granted by the mandatory law of your country of residence; EU consumers may also use the European ODR platform. The parties will attempt in good faith to resolve disputes informally before litigation.

We may update these Terms; material changes will be notified via the Service or by email at least 15 days in advance, and continued use after the effective date constitutes acceptance. If any provision is held invalid, the remainder stays in force. You may not assign these Terms without our consent; we may assign them in connection with a corporate transaction. These Terms, together with the Privacy Policy, are the entire agreement between us regarding the Service.

Contact: Bouncyloop Technologies S.r.l. — info@favilla.ai